Our shocks we ship out are NOT NEW and cannot be considered NEW condition. The shocks we send out on the exchange program are USED and NOT NEW. They will signs of use on them. We try to send out the best condition shocks we can (Whatever grade you choose ). There will always be SOME cosmetic imperfections on these exchange shocks. In addition to moving/ adjusting the spring perch collar, we typically remove any rust or corrosion and seal the outside. This may show bare metal and may cause minor decal damage. You are responsible for upkeep and maintenance to prevent corrosion and or rust. We recommend using a corrosion inhibitor or wax on all shock bodies and parts. Although not very common- If we receive your shocks and they need new parts, we will contact you and this will be taken out of your deposit. The most common issues are bleed screws stuck, front shock shafts damaged, and lower front shock bushings. We try to be as fair as possible when charging for these damages.
You are responsible for all shipments to and from you home in regards to your order. Please note your tracking numbers and keep them handy. We will not be responsible for theft during or after shipment or lack of delivery.
NOTE: If you want shocks in the EXACT same condition as what you already have, you must ship yours in for us to rebuild. Please contact us after submitting your order to verify you are shipping your shocks to us. You will be responsible for all shipping arrangements to us.
NOTE: We will always send out the best set of shock we have available and will recondition minor cosmetics, but in the event we ship you shocks and you decide that you do not like the way they look, there are NO GUARANTEES and no refunds will be given on any and all services, products, and shipping, We will ALWAYS try our best to work with you on a resolution.
Warranty Info: 30 Day warranty included when shock are ordered with “Shaft refinishing” option.
6 month and 1 year warranties available for purchase. Terms of warranty
By submitting an order you agree to the disclaimer and notes above.
***YOU ARE REQUIRED TO SEND YOUR OLD SHOCKS BACK TO US***
** Shocks are shipped out WITHOUT SPRINGS** Due to the cost of shipping and extra labor, we do not ship with springs. You will need access to a spring compressor or shop to install the front shocks.
** Shocks are shipped WITHOUT front cap covers and spring isolators** You will reuse yours. If you need these, please let us know.
** Please follow ALL instructions when BEFORE shipping your old shocks back to us. If you do not follow these instructions, we will take the costs out of your deposit. We have the right to issue a $50 cleaning fee if your old shocks are not wiped clean, or if there is excessive tar/ undercoating left on the shocks.
**Cleaning fee: $50 (see above)
To ensure your old shocks arrive back safe, and your deposit is refunded PLEASE:
DO NOT remove black tape from the crate, cut around latches
Wipe your old shocks clean (Or a $50 Cleaning fee will apply)
Ensure provided return label is put on outside top of the crate
Insert old shocks in rubber sleeves
Place foam pipes over front shock shafts
Ensure shock ends are padded against crate corners
Tape crate (X2) with Gorilla tape (preferred) duct tape or another heavy-duty tape
DO NOT use painters tape, electrical tape, or packing (clear) tape.
Tape crate over the existing black tape in top of latches and on sides of crate above handles.
Failure to do the above steps can cause crate/ shock damage
IF YOU HAVE ANY QUESTIONS OR CONCERNS- PLEASE CALL US AT 512-359-5450
Texas Shock Works
rick landrem (verified owner) –
Julian B. (verified owner) –
Good turn around time. Shocks received were in great condition and ride great. Will definitely be coming back for my rears in a month or two.
Heath D. (verified owner) –
Love the program. My truck is not sitting in a shop for two days. I get what I wanted and install the on a Saturday morning, get truck aligned and done. Plus I get to build the shocks how I want them done.
Dustin (verified owner) –
Jeff C. (verified owner) –
There is a reason that Alex and TSW are the “go-to” people for shocks! I experienced that first hand with the purchase of exchange Rear Shocks. The process and personal attention & customer concern was so good that I also ordered Front Shocks. Alex & TSW were so helpful & knowledgeable to help me figure out the best options for my driving profiles. I will definitely be using them again in the future as well as referrals on all Social Media Outlets!
Tim McAndrew (verified owner) –
Liked the product, fit easy . The appearance looks great. Good deal to keep your equipment up looking and handling like they used too
Tim Casias (verified owner) –
I received my New Grade A front and rear shocks, And they look brand new!!! My truck drives and handles Amazing. I recommend Texas shock works to anyone looking to replace their old Fox shocks. I received the new shocks within three days of placing my order. Thank’s Texas shock works!!!
Bruce (verified owner) –
I used a different service for my rear shocks and pleasantly surprised about the quality and speed of this exchange. TSW my 12 Raptor rides like new!
DICKY BHAGAT (verified owner) –
Great service! Fast turnaround. Would like to note that service does not include springs installed on the shock. Highly recommend them!
Richard C. (verified owner) –
You guys are awesome. Thanks for everything
Johnny S. (verified owner) –
Came out great, they feel great… couldnâ€™t be happier!!! Thanks a lot
clarence laird (verified owner) –
cameron k. (verified owner) –
Josh M. (verified owner) –
Great service, fast and easy shipping
Scott Tilley (verified owner) –
Great friendly folks that were easy to work with and good products thank you TSW!
Robert Freeman (verified owner) –
Great work, prompt service
Ric Delozier (verified owner) –
This was my second time using Texas shocks works The first time was the back everything went great this time was the front one of the sharks was in the wrong position and not very clean tried to call and get feedback But never got a return call !!
Kevin Kirby (verified owner) –
David O. (verified owner) –
Jerry (verified owner) –
Excellent service and product, will definitely recommend to friends and family.
Bryan (verified owner) –
Very simple process to manage, shocks are very clean, and seem to work perfectly. Would definitely do business with them again.
r brett (verified owner) –
Fast service. Packaged well in a reusable shipping container that include return shipping.
Cameron Montgomery (verified owner) –
They look good. Haven’t tried them yet, as I am installing an exhaust system.
Jose Castro (verified owner) –
dallas (verified owner) –
Rowdy Davenport (verified owner) –
Anonymous (verified owner) –
Ted M. (verified owner) –
Exactly what my truck needed!
Rides better than the day I bought it.
Thank you guys so much! Wonderful customer service, hands down the easiest way to get your shocks rebuilt.
David F. (verified owner) –
Great deal, shocks feel much better than the ones I had.
Mark W. (verified owner) –
I have not installed them yet, going in tomorrow. Order process went smooth
james cox (verified owner) –
I did the exchange program. Both front shocks I received from Texas shock works were perfectly rebuilt. Makes pot holes and big bumps smooth as butter.
Randy Marquez (verified owner) –
The shocks are amazing, I just go them installed today.
Thomas Brown (verified owner) –
Would have been a 5 except for the delay in shipping due to Fed Ex.
Jesse Natal (verified owner) –
Y’all did awesome! Thanks!
Michael N. (verified owner) –
Fast shipping. Got the exact grade shock I expected. The ride is what was promised.
Victor G. (verified owner) –