• Instructions and information on your rebuilt shocks

 

Shock Care

FOX shock bodies and reservoirs are factory plated with zinc and clear coat. Before installing, and then several times a year, we suggest that you wax your shock bodies with a non-abrasive automotive wax. This will keep your shocks looking new for years to come. shafts Each time your shock is fully compressed, the shaft is cleaned by the wiper seal. Since the shock is rarely fully compressed on most vehicles, the lower portion of the shaft will build up deposits and is more prone to corrosion. To avoid future problems, clean the shock shafts when needed. Nitrogen pressure FOX shocks should be charged with Nitrogen only. Nitrogen will not hold moisture, and expands less as temperatures increase. Do not fill your shocks with compressed air because this will introduce moisture to the shock causing internal corrosion. FOX shocks should be left at the factory setting of nitrogen. The nitrogen charge in the shock is to pressurize the internal floating piston (IFP) and avoid cavitation. Tuning should be performed through spring rates or shock valving changes and not with changes in nitrogen pressure. We recommend checking the nitrogen pressure regularly. We also advise cleaning the bodies and shafts several times a year.

WARNINGS

FOX offroad shocks should always be installed as a pair for maximum performance. Proper installation and service procedures are essential for the safe and reliable installation of chassis parts, requiring the experience and tools specially designed for this purpose. Installation and maintenance procedures for this product must be performed by a qualified service technician, to avoid potentially unsafe vehicle handling characteristics which may result in serious INJURY or DEATH. Modifying your vehicle’s suspension will change the handling characteristics of your vehicle. Under certain conditions, your modified vehicle may be more susceptible to loss of control or rollover, which can result in serious INJURY or DEATH. Thoroughly familiarize yourself with the modified vehicle handling characteristics before any rigorous vehicle operation. Wear body protective gear including head protection when appropriate. Installation of vehicle roll bars or cage is highly recommended. FOX direct-replacement, smooth body shocks are gas-charged and are highly pressurized. Placing shocks in a vise or clamp, applying heat, or attempting to open or service the shock without the proper tools and training can result in serious INJURY or DEATH. Do not attempt to modify, disassemble, puncture or incinerate a FOX Direct Replacement Smooth Body shock absorber. Any attempt to misuse, misapply, modify, or tamper with any FOX product voids any warranty and may result in serious INJURY or DEATH. 

 

Terms of Warranty

 

This warranty is only applicable to Texas Shocks Works, LLC “TSW” shocks purchased directly from TSW. This warranty is void if the TSW suspension product is subjected to abuse, neglect, improper or unauthorized repair, improper or unauthorized service or maintenance, alteration, modification, accident or other abnormal, excessive, or improper use. Should it be determined by TSW in its sole and final discretion, that a  TSW suspension product is covered by this warranty, it will be repaired or replaced, by a comparable model, at TSW’s sole option, which will be conclusive and binding. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNATIVE DAMAGES. This limited warranty does not apply to normal wear and tear, malfunctions or failures that result from abuse, improper assembly, neglect, alteration, improper maintenance, crash, misuse or collision. This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, and if dictated by law the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in full effect. THIS IS THE ONLY WARRANTY MADE BY TSW ON ITS SUSPENSION PRODUCTS AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED. 

 

TSW OFFROAD WARRANTY CLAIM PROCESS

 

Warranty Info: Warranty claims are made at the discretion of TSW and is made by case by case basis only. Labor is the responsibility of the customer and will NOT be covered for any reason, unless original labor was done at TSW, and will only be covered at the discretion of TSW. Warranty will ONLY be applied to original customer, and under no circumstances will it be transferred to any other person. Warranty included when shocks are ordered with “Shaft refinishing” option. Shocks set to TOP PERCH or Mid perch with ANY lift spring will not be covered. Shocks with Leveling spacers, leveling kits, Lift kits, or any aftermarket suspension parts will void warranty.  Installation error, abuse, neglect voids any and all guarantees or warranties implied by TSW. TSW reserves the right to refuse any warranty claims for any reason including slandering and or mention in a substandard or poor manner on any form of public resource or social media. Please do the right thing and contact us before posting about your issue.

 

CUSTOMER PROCESS

1. COPY AND PASTE INTO EMAIL:

• NAME
• ORDER #
• # OF SHOCKS WITH ISSUES
• NAME OF SHOP WHO INSTALLED SHOCKS
• Tell us a brief description of the issues with shock(s)
• Current front springs I.e. OEM, Eibach, Geiser
• Current Perch setting (if applicable)
• Please upload 2 pictures of each shock with issues. Please include a full overall picture of the shock and close ups of shaft area.

       2. Customer submits TSW Warranty request via email at SALES@TSWOFFROAD.COM

INTERNAL PROCESS

1. Deposit is required for ANY claim to insure we receive the defective shocks back. If you do not want to pay the deposit, you are welcome to send the original shocks into us at your cost, including any downtime.
2. Warranty Shocks will be inspected and if we determine the failure was due to anything other than workmanship defect (improper installation, neglect, or abuse) the deposit will be forfeited.
3. TSW reserves the right to deny any warranty claim request for any reason at our discretion.

Warranty timeline REGARDLESS of mileage:

1. 6 Months or Less from Order Date: TSW covers round-trip shipping and rebuild costs
2. 6 Months to 12 Months from Order Date: Customer covers round-trip shipping, but rebuild costs are covered.
3. 12 Months to 18 Months from Order Date: Customer covers round-trip shipping and rebuild costs are 50%.
4. 18 Months and older from order date: No coverage.
5. *Orders will be built to original order specs. New Fox parts on original order will not be covered (i.e. Front bushings and rear guards). 

 

 

LIMITED WARRANTY 

CUSTOMER ACKNOWLEDGEMENTS

1. HOW DOES THE LIMITED WARRANTY PROTECT ME?

The Limited Warranty covers any defects in workmanship of the Covered Parts.  Defects in workmanship are determined at the sole discretion of After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works pursuant to this Limited warranty.

1. WHEN DOES MY LIMITED WARRANTY COVERAGE BEGIN?

Limited Warranty coverage begins on the date of purchase.

1. WHEN DOES MY LIMITED WARRANTY COVERAGE END?

Limited Warranty coverage 

Warranty Info: Warranty is made at the discretion of TSW and is made by case by case basis only. Warranty included when shock are ordered with “Shaft refinishing” option. Installation error, abuse, neglect voids any and all guaranteed or warranties implied by TSW. Shocks on TOP PERCH or mid perch with a lift spring will NOT be warrantied under ANY circumstances. TSW reserves the right to refuse any warranty claims for any reason including slandering and or mention in a substandard or poor manner on any form of public resource or social media. 

1. WHAT DOES MY LIMITED WARRANTY COVER?

Your Limited Warranty provides replacement/repair of Covered Parts in the event of defective workmanship.  Covered Parts are defined as those internal components of the shock assembly for which Texas Shock Works has serviced and/or replaced. The Covered Vehicle is defined as the vehicle from which the shocks were originally removed and/or exchanged from, owned and operated by the original purchaser of rebuilt shocks.  Examples of defective workmanship include, but are not limited to, faulty installation of seals, incorrect internal parts installation, etc. Limited Warranty Covered Parts are re-built/refurbished shocks that After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works has provided you.

1. HOW DO I FILE A CLAIM?

Claims for Covered Parts under the Limited Warranty shall be made by email to Sales@TSWOffroad.com.  Pre-authorization of claims is required and shall be obtained by Applicant by calling After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works at (512) 359-5450

1. WHAT GRADE OF SHOCK WILL I RECEIVE?

The grading of shocks varies.  You will receive a similar grade shock in the event a coverage event arises requiring replacement of Covered Parts.

1. ADDITIONAL INFORMATION.

SHIPPING OF COVERED PARTS

Shipping costs of Covered Parts are not covered under the Limited Warranty.  The Customer is solely responsible for shipping costs of Covered Parts and for any loss incurred during delivery of the Covered Parts to Texas Shock Works.  After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works recommends that Applicant sufficiently insure any Covered Parts for shipment.

REPLACEMENT PARTS

Replacement of any Covered Part will be made with new or remanufactured replacement part(s).

CAR RENTAL REIMBURSEMENT

The Limited Warranty does not cover any form of alternative transportation.

LABOR/REMOVAL OF COVERED PARTS FROM COVERED VEHICLE

The Limited Warranty does not cover any labor for removal of Covered Parts from the Covered Vehicle.  Labor and/or removal of Covered Parts is available for an additional fee outside of the Limited Warranty

TOWING

The Limited Warranty does not cover towing of the Covered Vehicle.

TRIP INTERRUPTION

The Limited Warranty does not cover trip-interruption or any consequential events of Limited warranty Covered Parts.

LOSS OF USE

The Limited Warranty does not cover incidental or consequential damages such as, but not limited to, loss of the use of the vehicle, lost wages, storage charges, inconvenience, or commercial loss.

WHAT IS NOT COVERED

The Limited Warranty does not cover damage or failure of Covered Parts due to abuse and/or neglect of those Covered Parts and/or the Covered Vehicle.   The Limited Warranty coverage is limited to on-road use of the Covered Vehicle and does not cover racing, competitive driving, stunts, and/or any off-road uses of the Covered Vehicle.   The Limited Warranty does not cover any failures due to damage resulting from accident, fire, theft, water damage, freezing, vandalism, explosion, natural disaster, acts of God, or other outside influences.  The Limited Warranty does not cover any failures due to rust or corrosion, regardless of cause. The Limited Warranty does not cover normal wear and tear. Coverage of the Limited Warranty will be voided in the event the Covered Vehicle’s odometer is inoperative or altered, so that the actual mileage of the Covered Vehicle cannot be determined.

NON-TRANSFERABILITY

The Limited Warranty is not transferable and only provides coverage for the Covered Vehicle and the original Customer.

CUSTOMER ACKNOWLEDGEMENTS

Shock Service Contract (SSC)

1. HOW DOES MY SSC PROTECT ME?
The SSC covers any defects in workmanship of the Covered Parts. Defects in workmanship are
determined at the sole discretion of After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock
Works pursuant to this SSC.
2. WHAT ARE MY SSC TERMS?
SSC coverages are available in the Application/Declarations page of the SSC.
3. WHEN DOES MY COVERAGE BEGIN?
SSC coverage begins on the “SSC Effective Date” as stated in the Application/Declarations page of the
SSC.
4. WHEN DOES MY COVERAGE END?
SSC coverage ends at 11:59 p.m. on the “SSC Expiration Date” as stated in the Application/Declarations
page of the SSC.
5. WHAT DOES MY SSC COVER?
Your SSC provides replacement/repair of Covered Parts in the event of defective workmanship.
Examples of defective workmanship include, but are not limited to, faulty installation of seals, incorrect
internal parts installation, etc. SSC Covered Parts are re-built/refurbished shocks that After Hours
Automotive and Mobile Repair, LLC d/b/a Texas Shock Works has provided you.
6. HOW DO I FILE A CLAIM?
Claims for Covered Parts under the SSC shall be made by email to Sales@TSWOffroad.com. All
claims for Covered Parts shall be submitted with a copy of this SSC. Pre-authorization of claims is
required and shall be obtained by Applicant by calling After Hours Automotive and Mobile Repair, LLC
d/b/a Texas Shock Works at (512) 359-5450.
7. WHAT GRADE OF SHOCK WILL I RECEIVE?
The grading of shocks varies. You will receive a similar grade shock in the event a coverage event arises
requiring replacement of Covered Parts.
8. ADDITIONAL INFORMATION.
DEDUCTIBLE
Repairs for components covered under the SSC are subject to the deductible listed, if any, in the
Application/Declaration, per visit.
SHIPPING OF COVERED PARTS
Shipping costs of Covered Parts are not covered under the SSC. The Applicant is solely responsible for
shipping costs of Covered Parts and for any loss incurred during delivery of the Covered Parts to Texas

TSW SSC Page 4 of 2 20/9/18 rev. 225.1

Shock Works. After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works recommends
that Applicant sufficiently insure any Covered Parts for shipment.
REPLACEMENT PARTS
Replacement of any Covered Part will be made with new or remanufactured replacement part(s).
CAR RENTAL REIMBURSEMENT
The SSC does not cover any form of alternative transportation.
LABOR/REMOVAL OF SSC COVERED PARTS FROM COVERED VEHICLE
The SSC does not cover any labor for removal of Covered Parts from the Covered Vehicle. Labor and/or
removal of Covered Parts is available for an additional fee outside of the SSC.
TOWING
The SSC does not cover towing of the Covered Vehicle.
TRIP INTERRUPTION
The SSC does not cover trip-interruption or any consequential events of SSC Covered Parts.
LOSS OF USE
The SSC does not cover incidental or consequential damages such as, but not limited to, loss of the use of
the vehicle, lost wages, storage charges, inconvenience, or commercial loss.
WHAT IS NOT COVERED
The SSC does not cover damage or failure of Covered Parts due to abuse and/or neglect of those Covered
Parts and/or the Covered Vehicle. The SSC coverage is limited to on-road use of the Covered Vehicle
and does not cover racing, competitive driving, stunts, and/or any off-road uses of the Covered Vehicle.
The SSC does not cover any failures due to damage resulting from accident, fire, theft, water damage,
freezing, vandalism, explosion, natural disaster, acts of God, or other outside influences. The SSC does
not cover any failures due to rust or corrosion, regardless of cause. Coverage of the SSC will be voided
in the event the Covered Vehicle’s odometer is inoperative or altered, so that the actual mileage of the
Covered Vehicle cannot be determined.
NON-TRANSFERABILITY
The SSC is not transferrable and only provides coverage for the Covered Vehicle and Applicant Listed in
the Application/Declarations page.
NON-WARRANTY AGREEEMENT
THE SSC IS NOT A WARRANTY, AN EXTENSION OF ANY WARRANTY, OR AN IMPLIED OR
GENERAL WARRANTY AND IT IS NOT A CONDITION OF SALE OR PURCHASE OF SERVICES
FROM TEXAS SHOCK WORKS. This SSC is a “Service Contract” as defined in federal law. (See 15
USCS SEC. 2301(8). Be sure to read this SSC carefully so that you understand the terms and conditions.

TSW SSC Page 5 of 2 20/9/18 rev. 225.1

You are further advised that there are various state and federal laws that protect your interests as a
consumer. In the event of a problem that cannot be resolved, you may have other rights and remedies
available to y