shock exchange program

How Our Shock Exchange Program Works

gen 2 shocks

Place Your Order

  1. Give us information about your truck, the grade of shocks you would like back, and the grade of shocks you will be sending in. After this, you will be redirected to a check out page
  2. Give us some information about yourself and pay for your order. Please note the total includes a refundable deposit
gen 2 shocks

We Custom Build

  1. After you submit you order our team starts working and custom builds your shocks using all of the options you specify in your order
  2. Once your shocks are completed we ship them out to you immediately
gen 2 shocks

You Send Us Your Old Shocks

  1. After you receive your newly rebuilt shocks in the mail from us send you old shocks back to us within 14 days using the prepaid shipping label that will be included in the box with the new shocks we send you
  2. Once we receive your old shocks back we will refund your deposit that was included as a part of your initial purchase

Shock Exchange Program

Current Order Build Time is 2-5 Business days
you are required to send your old shocks to us

For a faster turnaround time (1-3 days) you can send in YOUR shocks to us at our Arizona location. You can place your order on the “Send in your shocks ” page.

To learn about our shock grading system, click the video below.

Gen 1

(2010 - 2014)
$ 175
00
Basic Shock Rebuild | Per Shock
  • Shaft refinishing: $25 per shock
    On Sale! $0 per shock
  • Upgraded Viton Seals: $20 per shock
  • Upgraded Schrader Valve Nitrogen ports: $25 per shock
  • New lower bushings: $100 per shock
  • TSW Shock Wrap Decals: $25 per shock
  • 30 Day Warranty- (Free) Shaft refinishing Required
  • 6 Month Warranty- $100 Shaft refinishing Required
  • 1 Year Warranty- $200 Shaft refinishing Required

Deposit

For exchange
$ 350
00*
*Prices Will Vary
  • Gen 2 Shocks $400 | Per Pair
    $800 | Full Set of (4)
  • Pair of (2) Shocks $350 (Refundable)
  • Set of (4) Shocks: $700 (Refundable)

Gen 2

(2017 - 2018)
$ 200
00
Basic Shock Rebuild | Per Shock
(Includes Schrader Valves)
  • Shaft refinishing: $25 per shock
    On Sale! $0 per shock
  • Upgraded Viton Seals: $20 per shock
  • Upgraded Schrader Valve Nitrogen ports: $25 per shock
  • New lower bushings: $100 per shock
  • TSW Shock Wrap Decals: $25 per shock
  • 30 Day Warranty- (Free) Shaft refinishing Required
  • 6 Month Warranty- $100 Shaft refinishing Required
  • 1 Year Warranty- $200 Shaft refinishing Required

Gen 1 Shock Options

Gen 2 Shock Options

Disclaimer

Our shocks we ship out are NOT NEW and cannot be considered NEW condition. The shocks we send out on the exchange program are USED and NOT NEW. They will signs of use on them. We try to send out the best condition shocks we can at our digression (Whatever grade you choose ). There will always be SOME cosmetic imperfections on these exchange shocks. In addition to moving/ adjusting the spring perch collar, we typically remove any rust or corrosion and seal the outside.  This may show bare metal and may cause minor decal damage. If you choose not to opt for the perch adjustment, there are no guarantees that the perch will move. We will NOT reimburse for time or shop fees to move the perch. You are responsible for upkeep and maintenance to prevent corrosion and or rust. We recommend using a corrosion inhibitor or wax on all shock bodies and parts. Although not very common- If we receive your shocks and they need new parts, we will contact you and this will be taken out of your deposit. The most common issues are bleed screws stuck, front shock shafts damaged, and lower front shock bushings. We try to be as fair as possible when charging for these damages.  

DEPOSIT CHARGES (Subject to change without notice)

Front/Rear Shafts (Any wear or damage +/-  0.0007-0.0015 . $100 Ea.

Seal/ Bearing cap assembly (Including seized bleed screws) $55

Rear guards (cracked or broken etc) $40

Front shock eyelet/ IFP housing $75

Shock body Tube (each) $50

Grade Differences $50 per shock per grade.(Grade A to downgrade), $25 per shock per grade for Grade B and lower. Ex:( If you select you have grade A shocks at the time of the order, and you send us back Grade B shocks, we will charge $50 per shock. If you Say you have Grade B shocks when you order, but send back Grade C shocks, we will charge $25 per shock out of your deposit. For example, If you said you had grade B shocks on your 4 shock exchange, and we received 3 Grade c shocks and one Grade B shock, you would be charged $75 from your deposit. This is in addition to any parts needed to be replaced. 


Shipping

You are responsible for all shipments to and from you home in regards to your order. Please note your tracking numbers and keep them handy. We will not be responsible for theft during or after shipment or any form of lack of delivery. 

NOTE: If you want shocks in the EXACT same condition as what you already have, you must ship yours in for us to rebuild. Shocks are sent out in the condition that TSW deems fit, and is at the discretion of TSW. No guarantees of the physical condition of any shocks are made, and under no circumstances will TSW refund or replace because of the looks or any defect or damage of shocks received. Please contact us after submitting your order to verify you are shipping your shocks to us. You will be responsible for all shipping arrangements to us.

NOTE:  We will always send out the best set of shock we have available and will recondition minor cosmetics, but in the event we ship you shocks and you decide that you do not like the way they look, there are NO GUARANTEES and no refunds will be given on any and all services, products, and shipping, We will ALWAYS try our best to work with you on a resolution.

Warranty Info: “Reasonable time” is made at the discretion of TSW and is made by case by case basis only. Warranty included when shock are ordered with “Shaft refinishing” option. Installation error, abuse, neglect voids any and all guaranteed or warranties implied by TSW. TSW reserves the right to refuse any warranty claims for any reason including slandering and or mention in a substandard or poor manner on any form of public resource or social media. 

 Terms of warranty

By submitting an order you agree to the disclaimer and notes above. 

***YOU ARE REQUIRED TO SEND YOUR OLD SHOCKS BACK TO US***

** Shocks are shipped out WITHOUT SPRINGS** Due to the cost of shipping and extra labor, we do not ship with springs. You will need access to a spring compressor or shop to install the front shocks.

** Shocks are shipped WITHOUT front cap covers and spring isolators** You will reuse yours. If you need these, please let us know.

** Please follow ALL instructions when BEFORE shipping your old shocks back to us. If you do not follow these instructions, we will take the costs out of your deposit. We have the right to issue a $50 cleaning fee if your old shocks are not wiped clean, or if there is excessive tar/ undercoating left on the shocks.

**Cleaning fee: $50 (see above)

REPACKAGING INSTRUCTIONS
To ensure your old shocks arrive back safe, and your deposit is refunded PLEASE:

Wipe your old shocks clean (Or a $50 Cleaning fee will apply)
Ensure provided return label is put on outside top of the box
Tape crate over the existing tape and repackage with end caps over shaft ends/bubble wrap.
Failure to do the above steps can cause crate/ shock damage and will be deducted from deposit.
IF YOU HAVE ANY QUESTIONS OR CONCERNS- PLEASE CALL US AT 512-359-5450

Thank you,

TSW Offroad