Our shocks we ship out are NOT NEW and cannot be considered NEW condition. The shocks we send out on the exchange program are USED and NOT NEW. They will signs of use on them. We try to send out the best condition shocks we can (Whatever grade you choose ). There will always be SOME cosmetic imperfections on these exchange shocks. In addition to moving/ adjusting the spring perch collar, we typically remove any rust or corrosion and seal the outside. This may show bare metal and may cause minor decal damage. You are responsible for upkeep and maintenance to prevent corrosion and or rust. We recommend using a corrosion inhibitor or wax on all shock bodies and parts. Although not very common- If we receive your shocks and they need new parts, we will contact you and this will be taken out of your deposit. The most common issues are bleed screws stuck, front shock shafts damaged, and lower front shock bushings. We try to be as fair as possible when charging for these damages.
You are responsible for all shipments to and from you home in regards to your order.
Please note your tracking numbers and keep them handy. We will not be responsible for theft during or after shipment or lack of delivery.
NOTE: If you want shocks in the EXACT same condition as what you already have, you must ship yours in for us to rebuild. Please contact us after submitting your order to verify you are shipping your shocks to us. You will be responsible for all shipping arrangements to us.
NOTE: We will always send out the best set of shock we have available and will recondition minor cosmetics, but in the event we ship you shocks and you decide that you do not like the way they look, there are NO GUARANTEES and no refunds will be given on any and all services, products, and shipping, We will ALWAYS try our best to work with you on a resolution.
30 Day warranty included when shock are ordered with “Shaft refinishing” option.
6 month and 1 year warranties available for purchase. Terms of warranty
By submitting an order you agree to the disclaimer and notes above.
***YOU ARE REQUIRED TO SEND YOUR OLD SHOCKS BACK TO US***
** Shocks are shipped out WITHOUT SPRINGS** Due to the cost of shipping and extra labor, we do not ship with springs. You will need access to a spring compressor or shop to install the front shocks.
** Shocks are shipped WITHOUT front cap covers and spring isolators** You will reuse yours. If you need these, please let us know.
** Please follow ALL instructions when BEFORE shipping your old shocks back to us. If you do not follow these instructions, we will take the costs out of your deposit. We have the right to issue a $50 cleaning fee if your old shocks are not wiped clean, or if there is excessive tar/ undercoating left on the shocks.
**Cleaning fee: $50 (see above)
To ensure your old shocks arrive back safe, and your deposit is refunded PLEASE:
DO NOT remove the black tape from the crate, cut around latches
Wipe your old shocks clean (Or $50 Cleaning fee will apply)
Ensure provided return label is put on outside top of the crate
Insert old shocks in rubber sleeves
Place foam pipes over front shock shafts
Ensure shock ends are padded against crate corners
Tape crate (X2) with Gorilla tape (preferred) duct tape or another heavy-duty tape
DO NOT use painters tape, electrical tape, or packing (clear) tape.
Tape crate over the existing black tape on top of latches and on sides of crate above handles.
Failure to do the above steps can cause crate/ shock damage
IF YOU HAVE ANY QUESTIONS OR CONCERNS- PLEASE CALL US AT 512-359-5450
Texas Shock Works