DISCLAIMER
Our shocks we ship out are NOT NEW and cannot be considered NEW condition. The shocks we send out on the exchange program are USED and NOT NEW. They will signs of use on them. We try to send out the best condition shocks we can (Whatever grade you choose ). There will always be SOME cosmetic imperfections on these exchange shocks. In addition to moving/ adjusting the spring perch collar, we typically remove any rust or corrosion and seal the outside. This may show bare metal and may cause minor decal damage. You are responsible for upkeep and maintenance to prevent corrosion and or rust. We recommend using a corrosion inhibitor or wax on all shock bodies and parts. Although not very common- If we receive your shocks and they need new parts, we will contact you and this will be taken out of your deposit. The most common issues are bleed screws stuck, front shock shafts damaged, and lower front shock bushings. We try to be as fair as possible when charging for these damages.
Shipping
You are responsible for all shipments to and from you home in regards to your order. Please note your tracking numbers and keep them handy. We will not be responsible for theft during or after shipment or lack of delivery.
NOTE: If you want shocks in the EXACT same condition as what you already have, you must ship yours in for us to rebuild. Please contact us after submitting your order to verify you are shipping your shocks to us. You will be responsible for all shipping arrangements to us.
NOTE: We will always send out the best set of shock we have available and will recondition minor cosmetics, but in the event we ship you shocks and you decide that you do not like the way they look, there are NO GUARANTEES and no refunds will be given on any and all services, products, and shipping, We will ALWAYS try our best to work with you on a resolution.
Warranty Info: 30 Day warranty included when shock are ordered with “Shaft refinishing” option.
6 month and 1 year warranties available for purchase. Terms of warranty
By submitting an order you agree to the disclaimer and notes above.
***YOU ARE REQUIRED TO SEND YOUR OLD SHOCKS BACK TO US***
** Shocks are shipped out WITHOUT SPRINGS** Due to the cost of shipping and extra labor, we do not ship with springs. You will need access to a spring compressor or shop to install the front shocks.
** Shocks are shipped WITHOUT front cap covers and spring isolators** You will reuse yours. If you need these, please let us know.
** Please follow ALL instructions when BEFORE shipping your old shocks back to us. If you do not follow these instructions, we will take the costs out of your deposit. We have the right to issue a $50 cleaning fee if your old shocks are not wiped clean, or if there is excessive tar/ undercoating left on the shocks.
**Cleaning fee: $50 (see above)
REPACKAGING INSTRUCTIONS
To ensure your old shocks arrive back safe, and your deposit is refunded PLEASE:
DO NOT remove black tape from the crate, cut around latches
Wipe your old shocks clean (Or a $50 Cleaning fee will apply)
Ensure provided return label is put on outside top of the crate
Insert old shocks in rubber sleeves
Place foam pipes over front shock shafts
Ensure shock ends are padded against crate corners
Tape crate (X2) with Gorilla tape (preferred) duct tape or another heavy-duty tape
DO NOT use painters tape, electrical tape, or packing (clear) tape.
Tape crate over the existing black tape in top of latches and on sides of crate above handles.
Failure to do the above steps can cause crate/ shock damage
IF YOU HAVE ANY QUESTIONS OR CONCERNS- PLEASE CALL US AT 512-359-5450
Thank you,
Texas Shock Works
juan –
its great!
Ashby Crow (verified owner) –
Nothing but good things to say about these guys. They do top notch work and have great customer service. My shocks came in looking great and now my truck drives like a brand new one! No issues whatsoever. I would highly recommend them!
Sean Tonner (verified owner) –
Love them
Kenyon Cowan (verified owner) –
Fairly fast and seem to be good so far!
Charles K. (verified owner) –
Kyle L. (verified owner) –
Trevor P. (verified owner) –
Once I receive my $500 deposit back I believe it was a good deal.
Jack A. (verified owner) –
As advertised Raptor handles better than new
Mason Roebuck (verified owner) –
Jacob F. (verified owner) –
I used the exchange program to swap out my used shocks for a set of rebuilt shocks. Shipping was fast and the rebuilt shocks came in great condition, much better than I expected. I had a local shop swap out the shocks and they said everything went smooth. They feel great on the truck! Thank you Texas Shock Works for an awesome service and quality product! I’ll definitely be doing business with you in the future.
Chris B. (verified owner) –
Excellent all around experience and return shipping was a breeze, reutilizing the original shipping container and pre-paid shipping label.
Earl Owens (verified owner) –
Michael Evans (verified owner) –
Great service. I’ll definitely use you guys again!!!
JAMES JONES (verified owner) –
Michael T. (verified owner) –
My newly rebuilt shocks work great!! Went with the mid perch set up and love the way the truck sets now. Be advised you will need a spring compressor when re-installing the springs with mid perch setting. Ride is much better and service and shipping went great. Big saving over new shocks and better seals. I would recommend TSW for your shock rebuilds.
Calib F. (verified owner) –
Quick turn around and top notch work. Really transformed my truck!
Scott C. (verified owner) –
From the day of order to the day of delivery only took 4 days. Got the shocks on and rides like new! In another 50k miles I will use them again on my 2010 SVT Raptor! They always answer the phone and very easy to talk to folks. Shocks looked and perform just like I expected.
Michael Gibboni (verified owner) –
Craig G. (verified owner) –
Have only just gotten them installed so I haven’t had the full pleasure of enjoying their capabilities but I can say that the build quality and assembly appear superb. They have all of the requested upgrades installed and they look great. Cant wait to see how well they preform.
Top that all of with the fact that TSW hooked me up through the exchange program so I was able to have less down time on my ride nor have to travel long distances to get them installed… all around positive experience!
Drew G. (verified owner) –
I purchased all four rebuilt shocks for my 2013 Raptor using the exchange program. They were shipped very quickly in a provided hard case that allowed me to ship my old shocks back easily. They were in great shape and work flawlessly. Highly recommend.
raul acosta (verified owner) –
I’m very happy with results. Shocks feel awesome very oem feel
Mauricio Fuentes (verified owner) –
The shocks have been on for a few days and so far feel great. My only complaint is that they have a little more scuffs than I would’ve liked.
Walter (verified owner) –
Thanks for the quick turn around. You have saved me a bunch of money and the Raptor rides like it’s brand new! Great customer service and a great “swap out” program. I highly recommend Texas Shock Works!
Stephen W. (verified owner) –
Very helpful on the phone, quick delivery, great product, better than stock! Will definitely use again.
Jerry L. (verified owner) –
My 2013 Raptor has 60K (mostly highway) miles on it. When I determined that the stock shocks required replacement I performed some research, checked forums and spoke to my mechanic about my options. “Texas Shock Works†name kept coming up so I decided to try them out and I am extremely pleased to share that I am glad that I did. I chose the mostly highway partial Offroad setting for the shocks and this has resulted in a better than new truck ride. The entire process of exchanging my old shocks went very well too. Recap: Pursuing this option is a win-win as it provides you with a better than new ride and saves you money at the same time. I would strongly recommend that you consider Texas Shock Works as a value driven option should you need new shocks for your Raptor.
ROBERT JENKINS (verified owner) –
I can’t say enough good things about these folks! Their product is top-notch. Their staff are some of the nicest , well educated and helpful I have had to pleasure to deal with in a very long time. I know for sure my return shocks were not the same grade as I received and they still refunded my total deposit with out deduction. I will be an outspoken customer for life!!!
Jeff Carver (verified owner) –
Brad M. (verified owner) –
The shocks are great! TSW had a very fast turn time and after the order dropped they shipped out in 2 days. Customer service is top notch, had a little issue with the shipping company but TSW stepped up to fix it if they didn’t show up. All in all good experience and I will use TSW again!
Darin Price (verified owner) –
Very satisfied. Will use tsw again for all my shock needs. Great folks to do business with.
David Earp (verified owner) –
60,000 miles ago we installed brand new Fox shocks on our customers 2010 Raptor. He was experiencing premature tire wear and poor handling. He Just called me after we installed your shocks and said. “What did you do? This thing has never handled this good since I owned it”. Thanks guys, good Job!
David Earp
Owner Village Transmission & Auto Clinic
Edmonds, WA
Noah Hoek (verified owner) –
Collin (verified owner) –
thanks for the help and great service!
Trevor (verified owner) –
Beyond pleased with the Performance of my Alpha 4 valved rebuild shocks from TSW. Changed the vehicle.
Kyle (verified owner) –
Darryl Brown Jr. (verified owner) –
Shocks were well packaged and exactly as advertised. Absolutely love their custom valving…went with bravo. The truck handles and drives much more smoothly in road and handles big bumps off-road much better. Big improvement over stock. We will definitely be using Texas Shock Works in the future.
Baldo B. (verified owner) –
Top quality service!!! Quick turnaround.
John Davidson (verified owner) –
Easy site to navigate and pick what options I wanted.
Nathan W. (verified owner) –
Easy process, great product
Kari (verified owner) –
michael proudfoot (verified owner) –
The shocks look like new. I have an appt. to have them installed in about a week, Looking forward to it.
Zach Duarte (verified owner) –
Super happy with the turnout!
Ron Parker (verified owner) –
Kyle Spivey (verified owner) –
Great to deal with. Good Seller.
Anonymous (verified owner) –
Frank DiFelice (verified owner) –
I ordered new springs for the front struts and they came un assembled. also the top rubber bushings for the front struts where missing! I could not assemble them. I had to run around to find them in order to get my truck done at the shop. Thank god I had my old front struts. You guys need to assemble what you are selling to make sure all the parts are there.
Kyle Jordan (verified owner) –
Angelo M. (verified owner) –
I ordered the shocks for my Gen1 Raptor and for used rebuilt shocks they came in great condition (Grade A). TSW did a great job in rebuilding the shocks and very impressed with the work they did. Justin help me with all of my questions about the shocks and program and have say money well spend notice a big difference in my ride. I went with the bravos because New York City streets is an off-road town. Thanks TSW!
Steven H. (verified owner) –
Great job and awesome customer service!
Mark Phillips (verified owner) –
My factory shocks have just turned 100,000 highway miles. I had steering shimmy over small bumps an a lack of steering response. I installed the shocks a set of Nitto Terra Grapplers and and alignment. At the end of the day, my 2013 Raptor drives and responds better than brand new. I could not be happier with my decision to go with TSW!
Ovaldo Caraveo (verified owner) –
Nice and easy!
William V. (verified owner) –
Overall extremely happy with my purchase. Shocks took a couple days longer to get shipped out which is understandable since they were doing a sale when I ordered. Shocks I received looked comparable to mine which is what I ordered. The mid perch and bravo valving gave me exactly the ride I was looking for!
David (verified owner) –
Easy fast and great
Luke Whitehead (verified owner) –
I was honest and said B grade shocks going off of their website and they sent me shocks to replace my shocks that should’ve never even been rebuilt
Rene B. (verified owner) –
Thank you guys for the quick turn around . My Gen1 feels like new off the lot .
Robert Burnham (verified owner) –
Harryson R. (verified owner) –
Great experience, shipped fast, packed well. Looking forward to seeing how they perform.
Patrick Spalding (verified owner) –
TSW is awesome! Lifelong customer here.
Shane Mayfield (verified owner) –
GREAT LOOKING SHOCKS TIMELY SHIPPING
James K. (verified owner) –
Shocks arrived earlier than expected.
Oscar Flores (verified owner) –
Looks good good , and runs smooth
Connor S. (verified owner) –
Shocks showed up well packed with easy insurrections on how to send my exchanges back. Looking forward to feeling the difference. Great, easy process.
Donnie Reid (verified owner) –
Completely different ride. I didn’t know how bad my shocks were worn out until I changed them and drove the truck. No more bouncing around. When I received the shocks they were packaged really good. I would buy from them again if the need arises.
Doug Rosefsky (verified owner) –
Very pleased with my purchase so far. I had spoke to several employees and all were extremely helpful and polite. As for the refund I felt my shocks were graded very fair and the whole process was very easy.
Brian G. (verified owner) –
Fast shipping. Shocks has lots of oxidation though compare to my stock ones. But still way better ride now. Thank you.
Mike W. (verified owner) –
These Guys do a great job. My shocks are perfect for a 1/3 the cost. Thank you.
Chris C. (verified owner) –
The alpha valving mixed with geiser springs couldn’t be much happier. I was expecting the ride to be alittle rough but it’s actually smooth. I’ve only been on gravel roads but they have taken care of what I’m going to put them through. Thanks TWS!
CHAD (verified owner) –
These guys are great. They answer the phones, aren’t in a rush, are very helpful for your specific situation and just seem to be in this business for all of the right reasons. I read their reviews and since they had the most consistent positive feedback so I went with them and my experience was no different – great! I went with the cold weather seals, the Bravo setting which has been great and overall, my truck feels new with these.
Robert R. (verified owner) –
Shocks are great very easy shipping
Michael Pickett (verified owner) –
Great job guys
mark b. (verified owner) –
Fast service. Truck rides like new. Rebuilt shocks came in new condition . You can’t go wrong.
William Grupp (verified owner) –
The shocks seem to work very well. I ended up getting ‘C’ finish condition shocks, probably should have spent the extra money to get an ‘A’ finish condition. But that is all. Seem to be working well.
James H. (verified owner) –
The truck ride soooo much better. Thank you! Shipping was easy and pretty much as expected even though it took much longer than expected. My only recommendation would be a better price breakdown on the invoice for the Black Friday special as I got billed for the normal price and just hoping you reimburse me for the proper amount.
Robert (verified owner) –
Marcos (verified owner) –
Shocks were packaged very carefully, and the condition of all 4 of them are flawless. I’m definitely enjoying how my truck now handles. Like a brand new truck! Thank you, TSW.
Peter D. (verified owner) –
Easy to order process. The shocks arrived well packaged and looked amazing! Returning the take off was easy with the provided packaging and return label. Truck now drives and handles amazing! Thank you TSW!
Jason Dobbins (verified owner) –
Seamless process and well worth it! Highly recommend.
David Brown (verified owner) –
Anonymous (verified owner) –
Rebuilt shocks were shipped quickly and I love them. I went with a mid-perch and Bravo setup and truck is now level and the ride is awesome. Exchange program worked very well and TSW has awesome customer service!
Paul C. (verified owner) –
Amazing ride on my 2014 Roush Raptor now
Randy Sloan (verified owner) –
Randy S. (verified owner) –
jerry luevano (verified owner) –
Great program!
kyle farrell (verified owner) –
Josh Hopkins (verified owner) –
Great customer service! Shipped my cores back and got my refund the day TSW received them. I will use TSW for all my future Raptor build outs.
Joey Alonzo (verified owner) –
Great people fast and easy shipment. What a world of a difference in the performance of your raptor. Now… go out there, and ride!!!
Anthony scates (verified owner) –
The shocks were great, everything I expected, and came pretty quickly. I would give a 5 but my transaction still isn’t closed yet. But if the service I’ve received so far is any indication, I don’t see any issues arising.
David Hall (verified owner) –
Best service ever!
Thomas S. (verified owner) –
Alex was very helpful as I tackled the installation for the first time. The program worked very well and the Raptor feels like a new vehicle.
Darren Francis (verified owner) –
over all good just took over a month to receive my shocks
charles cox (verified owner) –
Very pleased with the products and service. Highly recommend. A ++++. Many thanks from Bruce Cox Imports in Bellingham WA
Bobby W. (verified owner) –
TSW takes care of their customers. I had to wait a little while for my shocks, but it was worth the wait. The shocks perform like new. Thank you very much. I will be doing business with TSW again for sure.
Bryan Meldahl –
First shock exchange program that’s easy to navigate and affordable. Will only do business with TSW in the future
2012 Ford Raptor SVT 6.2L V8
Bill Nauroth (verified owner) –
Excellent products with top notch customer service!! Their exchange program was a breeze. Highly recommend this company and will do business again.
logan somers (verified owner) –
Abe B. (verified owner) –
Great shocks and now the truck feels new again !!
Linda (verified owner) –
Great shocks!! Got refund back quickly!
Jason Tanner (verified owner) –
the shocks look great and shipped out quickly. I would recommend this program and use it again
Ian Forsman (verified owner) –
The shocks arrived in good condition and returning them was very easy. My deposit was refunded in a short time period. Overall great service.
Steven B. (verified owner) –
My truck is from the west coast without all the corrosion associated with the east cost. I received grade B that were not as clean and more corroded as mine. Shocks arrived packed well. Be sure to look closely or call about grades before you order. Work is fantastic I just wish I said I had A grade.
Thomas Proffitt (verified owner) –
Jeffrey Runager (verified owner) –
steve korte (verified owner) –
think mine look better, but don’t care, it’s what’s on the inside that matters. Steve Korte, Hope to get installed this tuesday, my mechanic got busy with more important things from other customers. Hope to see a night and day differance!
Robert Mitchell (verified owner) –
Robert Getz (verified owner) –
Mike Taylor (verified owner) –
Excellent company to do business with, great customer service & quality product.
Cooper M. (verified owner) –
The shocks that came in were in great condition and the customer support was good as well. I couldn’t have asked for an easier process.
Rebecca R. (verified owner) –
I was less than impressed upon receiving my shocks, especially after hearing nothing but good things about this company. The shocks looked well-used for “grade A” shocks. One of the new bushings was even split. Shocks arrived in a flimsy cardboard box and were wrapped in pallet wrap/cellophane with some flattened bubble wrap thrown in. One of the shocks was literally protruding from the side of the box as its orange protective cap was busted through (because somebody didnt put it on correctly). All-in-all, it looked rushed.
David H. (verified owner) –
Matthew G. (verified owner) –
Brian F. (verified owner) –
Josh Taylor (verified owner) –
Kenny (verified owner) –
Very friendly and professional. Shipped out on time, as of now, truck rides like new again. Can’t wait to see how long these last and how the ride continues to be as new. Anyone out there looking for great service and new rebuilt shocks, look no further.
John Capra (verified owner) –
Great. Im late shipping back. Covid had things nice and backed up here.